The short version
- We collect only what you give us in a form, plus the technical data any website needs to run and stay safe.
- We use it to answer you, deliver what you asked for and, where you agreed or the law allows it, tell you about our services.
- If you allow analytics and marketing, our live chat service records how you use the site and can recognise you and your company. Without that consent it does not run.
- We do not sell your personal data, and we run no advertising pixels.
- You can ask to see, fix, export or delete your data at any time by emailing us.
This summary helps you read. The full text below is what applies.
Who we are
Webtec International AB (“Webtec”, “we”, “us”), corporate identity number 559384-3930, registered at Drottninggatan 71C, 111 36 Stockholm, Sweden, is the controller of the personal data described in this policy. That means we decide why and how it is used and we are responsible for using it lawfully.
This policy covers trywebtec.com and the tools on it: our contact and booking forms, the Free audit tool, the llms.txt generator, the support area and its AI help. It does not cover our clients' own websites, which we work on under a separate agreement (see “When we work for you” below).
Contact for anything in this policy: hello@trywebtec.com.
What we collect, why and on what legal basis
Under the GDPR we need a legal basis for each use of personal data. This table lists every way we collect data on this site.
Contact, booking and “Free audit” forms
- Name, work email, company, website, topic and any message you write.
- To reply, understand what you need, and send a proposal if you ask for one.
- Steps at your request before a contract (Art. 6(1)(b)) and our legitimate interest in answering business enquiries (Art. 6(1)(f)).
Free audit tool (website and AI visibility test)
- The website address you enter, the service, location and business type you choose, and the public pages we read from that site. If you ask for the full report: name and email.
- To run the test, show you the result, and send the report you asked for.
- Performing the service you asked for (Art. 6(1)(b)). Contact follow-up: legitimate interest (Art. 6(1)(f)) or your consent where required.
AI help in the support area
- The questions you type and, if you send a request, the details you add.
- To answer your question and, if needed, pass it to a person.
- Legitimate interest in supporting visitors and clients (Art. 6(1)(f)).
llms.txt generator
- The website address you enter and the public pages we read from it.
- To build the file you asked for. We do not keep the result.
- Performing the service you asked for (Art. 6(1)(b)).
Security and abuse prevention
- IP address, request time and a bot-check result from Cloudflare Turnstile.
- To block spam and bots, and to limit how many free tests one visitor can run.
- Legitimate interest in keeping the site and forms secure (Art. 6(1)(f)).
Hosting and server logs
- IP address, browser type, pages requested and time, kept by our hosting provider.
- To deliver the site, keep it stable and investigate faults or attacks.
- Legitimate interest (Art. 6(1)(f)).
Live chat (only if you allow analytics and marketing cookies)
- A recording of your visit (pages, time on page, mouse movement, clicks, scrolling), your IP address and the company it points to, an interest score, the details you send in our forms (name, email, phone, company, website), and the chat messages you send.
- To talk with you in real time, see what you were looking at when you ask a question, know who is interested in our services, and follow up.
- Your consent (Art. 6(1)(a)), given in the cookie settings. You can withdraw it at any time; the chat then stops and its storage is cleared from your browser.
Marketing email
- Your email address and name, if you ask to receive our emails.
- To send you the content you signed up for. You can unsubscribe in any email.
- Your consent (Art. 6(1)(a)), or legitimate interest for business contacts where the law allows direct marketing.
You choose what to type in free-text boxes. Please do not enter sensitive personal data such as health details, government ID numbers, passwords or payment card numbers. If you do, we will delete it.
If you do not give us your name and email on a form, we cannot reply, so those fields are required. Everything else is optional.
How the AI features use your data
Some tools on this site use AI. The Free audit tool asks an AI model to read your homepage and to answer a few buyer questions in your market, using live web search. The support area uses an AI model to answer questions from our help articles.
To do this we send the text you type, the public page text we fetched, and the instructions for the task to our AI provider, Anthropic PBC, through its business API. We do not send your name or email to the AI provider unless you type them into the question. Under the provider's commercial terms, content sent through the API is not used to train its models by default. We check those terms from time to time, but they are the provider's to change.
AI answers can be wrong or out of date. Treat them as a starting point, not advice, and read our disclaimer. No decision with legal or similarly significant effect on you is made by AI alone.
The Free audit tool fetches only public web pages, on the address you give us. Enter only an address you own or are allowed to test.
Live chat
The chat on this site comes from a live chat service we use. It runs only if you switch on analytics and marketing in the cookie settings. If you reject, or make no choice, it does not load.
When it runs, it records your visit (the pages you see, how long you stay, where you move, click and scroll), estimates your company from your IP address, scores how interested you seem, and reads the details you send in our forms (name, email, phone, company and website) so it can link your visits to you. Password fields are never read. Our team can see a visit live or as a replay. Some chat replies may come from an AI assistant, and a person from our team can take over at any time. What the chat learns goes into our sales records so we can follow up.
You can withdraw consent at any time in the cookie settings. The chat then stops, and we clear its storage from your browser. To have recordings or chat messages deleted, email us.
Phone calls and text messages
Calls and text messages to our number, +1 914 604 4087, are answered by an AI voice agent working for Webtec. Calls are recorded and transcribed.
When you call or text us, we receive your phone number, the time of the call or message, the recording and transcript of the call and the messages you send. We use them only to answer your enquiry and follow up on it.
Our phone and text service stores this data for us in the United States. It may use de-identified, aggregated call data to develop and improve its AI models.
We do not sell, rent or share your mobile number or your consent to receive text messages with third parties or affiliates for their marketing or promotional purposes. Text messaging opt-in data and consent are never shared with any third party.
We only text you about your enquiry. Message frequency varies. Msg & data rates may apply. Reply STOP to stop receiving text messages, or HELP for help. You can also email us to have your phone number and messages deleted.
Transfers outside the EU and EEA
Most of the companies above are in the United States; our live chat service stores data in Australia and uses the European Commission’s Standard Contractual Clauses for data from the EU and UK. When your data goes to a country outside the EU and EEA, we make sure it has a lawful transfer route. That is either the recipient’s certification under the EU-US Data Privacy Framework, or the European Commission’s Standard Contractual Clauses, together with extra safeguards where needed.
You can ask us for a copy of the safeguards for a specific recipient at hello@trywebtec.com.
How long we keep data
We keep personal data only as long as we need it for the reason we collected it, then delete or anonymize it.
Enquiries and Free audit follow-ups that do not become a client relationship
- Up to 24 months after our last contact, then deleted.
Client records
- For the length of the agreement and as long as accounting and tax law require afterwards (in Sweden, normally seven years for accounting records).
Marketing email subscriptions
- Until you unsubscribe or withdraw consent.
Support questions to the AI help
- Not stored by us beyond the time needed to answer. If you send a support request, it is kept as a client or enquiry record above.
IP addresses used for rate limits
- Held in server memory for up to an hour, then discarded.
Server logs at our host
- For the period set by the hosting provider, normally days to weeks.
Call recordings, transcripts and text messages
- Up to 24 months after the call or message, then deleted. You can ask us to delete them sooner.
Live chat messages and visit records
- Kept with the matching enquiry or client record above. You can ask us to delete them at any time.
Your cookie choice
- 12 months, then we ask again.
Your rights
If the GDPR applies to you, you have these rights over your personal data:
- Access: ask what we hold about you and get a copy.
- Rectification: ask us to fix data that is wrong or incomplete.
- Erasure: ask us to delete your data when we no longer need it, or you withdraw consent.
- Restriction: ask us to pause using your data while a dispute is settled.
- Objection: object to use based on our legitimate interest, and to direct marketing at any time, with no reason needed.
- Portability: receive data you gave us in a common format, where we use it on the basis of consent or a contract.
- Withdraw consent: at any time, without affecting what we did before. Marketing emails have an unsubscribe link, and you can change cookie choices in cookie settings.
To use a right, email hello@trywebtec.com. We may ask you to confirm who you are before we act. We answer within one month, and tell you if a complex request needs longer. There is no charge unless a request is clearly unfounded or excessive.
If you think we have handled your data unlawfully, you can complain to the supervisory authority. In Sweden that is the Integritetsskyddsmyndigheten (IMY), the Swedish Authority for Privacy Protection, imy.se. You can also complain to the authority in the country where you live or work.
US state privacy rights
Some US states, including California, Colorado, Connecticut, Texas, Utah and Virginia, give residents extra rights over personal information. Whether those laws apply to a particular business depends on its size and activity. We give every visitor the rights below, wherever they live.
- Know and access: the categories and the specific pieces of personal information we collected about you.
- Delete and correct: ask us to delete or fix your information.
- Opt out: of the sale of personal information, of sharing it for cross-context behavioral advertising, and of profiling that has legal effects. We do none of these today.
- No retaliation: we will not treat you worse for using a right.
In the past 12 months we collected these categories: identifiers (name, email, IP address), commercial information (the services you asked about), internet activity (pages used, tool inputs) and professional information (company and role, if you tell us). We use them for the purposes in the table above.
We have not sold personal information for money, and we have not shared it for cross-context behavioral advertising. We honor the Global Privacy Control signal from your browser. You can also use the Do not sell or share my information page.
An authorized agent can send a request for you. We will ask for proof of authority and verify your identity by email. If we deny a request you can appeal by replying to our answer, and we will review it again.
How we protect data
Pages are served over HTTPS. Forms are protected by a bot check, and the data they send goes to our systems over encrypted connections. Access to client and enquiry records is limited to the people who need it. No system is perfectly secure, so we also plan for incidents: if a breach puts your rights at risk, we will tell you and the authority within the time the law sets.
When we work for you
When we build or manage a website, run ads or report on analytics for a client, we often handle personal data of the client’s own customers. For that work the client is the controller and we act as a processor on their instructions, under a data processing agreement. This policy does not replace that agreement. If you are a customer of one of our clients, contact them first.
Children
Our services are for businesses. This site is not directed to anyone under 16, and we do not knowingly collect their data. If you think a child has sent us personal data, email us and we will delete it.
Changes to this policy
We will update this page when our practices change and show the date at the top. If a change is significant, we will tell you in a clear way, for example with a notice on the site or by email to people on our mailing list.
Contact
Webtec International AB, Drottninggatan 71C, 111 36 Stockholm, Sweden. Email: hello@trywebtec.com.
