Our promise
If you win, we win. If you lose, we lose.
When a client engages with us, we live and breathe their business. Here is what that means in practice, before, during and after a project, and what happens when something goes wrong.
- Named people
- Plain English
- A clear path when things go wrong
- The site is yours
WHAT WE COMMIT TO
Four commitments on every project.
- 01
We stay close
A named growth manager, an account manager and the specialists doing the work. You always know who to ask.
- 02
We go above and beyond
We look for the opportunity before you have to ask, and say so when something is not worth doing yet.
- 03
We tell you early
Good news and bad. The sooner we share it, the easier it is to fix.
- 04
Clear terms from day one
You own the code. How hosting works is agreed with you up front and written into your contract.
IN PRACTICE
Before, during and after your project.
| When | What you can count on |
|---|---|
| Before you commit | A written quote: scope, price, payment schedule, term and what is not included. |
| During the build | A private preview, a named person for every question and updates in plain English. |
| At launch | Tested forms, tracking and redirects, and a handover with documentation. |
| After launch | If you choose growth support: a monthly meeting and one report. Always: a clear path if something breaks. |
WHEN SOMETHING GOES WRONG
You will know exactly what happens.
Step 1 · Any line
You tell us
Message your growth manager, your project manager or support. You never need to know who should handle it. Whoever hears it owns getting it to the right person.
WHAT WE DO, AND NEVER DO
The standard we hold ourselves to.
We always
- Explain what happened, and what we will do
- Show you the before and after
- Keep the person who built it reachable
- Say when a service is not worth buying yet
- Cite our sources, and cut what we cannot prove
We never
- Guarantee rankings or traffic
- Blame the platform, the client or an update
- Hide a bad month
- Lock your site into our systems
- Disappear after launch
SEVERAL LINES TO US
You are never waiting alone.
- 01
Your growth manager
The plan, the monthly meeting and clear recommendations.
- 02
Your account manager
Timelines, requests and what happens next.
- 03
The specialist on your work
Reachable through your account manager.
- 04
Our support team
For requests and how-do-I questions. Or search the help centre at any time.
WEBTEC PREMIUM
From $4,000
A custom React and Next.js build with a dedicated growth manager and account manager. You own the code, and hosting is set up the way we agree.
See how we price it“Great support and experience from these guys. I was apprehensive about using a web developer, but they proved me wrong.”
“Extremely professional team-- very consultative on how to develop a modern web interface. Excellent support for design and graphics.”
“We are a small non-profit but Webtec design has treated us like a fortune 500 Company. Always responding promptly to any needs that may arise along with top notch customer service and sales.”
Questions about our promise.
What does "if you win, we win" mean?
We judge our work by your outcomes: enquiries, bookings, customers. A good month for you is a good month for us, and a bad month is a bad month for both. That is why we research first, measure what matters and tell you early when something is off.
What happens if I am unhappy?
Tell anyone on your team. A named person takes it, tells you what happens next, finds the cause, fixes it and shows you the result. If it is serious, or you are still unhappy, it goes to leadership.
Do you guarantee results?
No. Search engines, AI assistants and markets change, and no one controls them. We guarantee the work: a written plan, named people, plain-English reporting and honest advice about what is and is not working.
Will I be passed between people?
No. Your growth manager and account manager stay with you, and the specialist doing the work is reachable through them.
What if I want to leave?
You own the code. Hosting, and what happens to it if you leave, follow the terms we agreed. Ongoing services, their term and notice are in your written quote.
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