Ask our AI, or search 53 answers across 9 topics. Anything it cannot settle goes straight to a person on our team.
For a change, a fault, a login or a bill.
STATUS AND NOTICES
Security and service notices.
What happened, what was done, and where to read the provider's own update.
Resolved
PHP2Shell Vulnerability: Security Update and Resolution
We are pleased to share an update regarding the recently reported PHP2Shell vulnerability, which raised security concerns for websites running PHP. Following our communication with our hosting provider, Hostinger, the provider has confirmed that its hosting environment was not vulnerable to this issue. Additional security measures have been implemented, and the relevant security updates have been applied as part of its ongoing efforts to maintain a secure hosting infrastructure.
As a result, the issue has been addressed at the hosting infrastructure level, providing an additional layer of protection for websites hosted on the affected services. We will continue to monitor security developments and take any necessary precautions to help safeguard the websites we manage.
We remain committed to proactively monitoring emerging security threats and maintaining a secure and reliable hosting environment for our clients.
Ask the AI first for the fast answer. For a change, a fault, a login or a bill, send one ticket with everything in it and our team takes it from there.
Anyone. The answers, glossary and checklists are open to everyone. Ticket support is for Webtec clients. If you are not a client yet, book a call and we will talk about your business.
How do I get help from a person?
Send a support request. Put every concern in one ticket, with the page addresses and a screenshot if you can, and our support team will review it and follow up.
What should I put in a ticket?
What is happening, which pages or addresses are affected, and what you expected instead. Screenshots help a lot.
Why one ticket per request?
It keeps everything in one place so nothing is lost. Several tickets sent in the same session are merged into one.
Can I send a password to speed things up?
No. Never send passwords through a ticket or email. We can reset access without seeing yours.
I have a billing question. Where do I go?
Choose Billing or plan question in the request form, or read the billing answers. A named person will go through it with you.
Something is badly broken. What now?
Choose Something is broken, say it is urgent and why, and include a screenshot. Our answer on a site that is down lists quick checks first.
Help center updated 2026-10-17
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It answers from our own support content and sends anything else to a person.
Rated by our clients
Don't take our word for it.
Read what clients say, on the platforms where they said it.
“Webtec is fantastic and you should hire them. Over the years, we have worked with many companies - and many of them good at what they do. The thing that really separates Webtec from others however is that Webtec really knows how to anticipate the needs of their clients, and then provides the necessary support needed - such that it always looks like magic.”
Daniel DroiletGoogle · client since 2021
“Been a webtec client for a while now and so far they're the best in what they do, they redesigned my website, improved my seo which has skyrocketed traffic to the website...I highly recommend their services.”
Nassim JokoGoogle · client since 2020
“Extremely professional team-- very consultative on how to develop a modern web interface. Excellent support for design and graphics. Met each timeline and was very responsive to edits and updates.”
Pat FlanaganDesignRush
“We are a small non-profit but Webtec design has treated us like a fortune 500 Company. Always responding promptly to any needs that may arise along with top notch customer service and sales.”
BJay SBark · client since 2023
“Great support and experience from these guys. I was apprehensive about using a web developer, but they proved me wrong. They continue to support me with any website requests and they resolve things within 24 hours, which is great for a business like mine.”
Moeed AminGoogle · client since 2019
“Wow, just wow! I am so impressed with WebTec's work on my website redesign. They took my vision and turned it into a stunning reality. The team was communicative, creative, and incredibly professional.”
BWilliam TBark · client since 2022
“We have used Webtec to build and maintain our website. We couldn't be more pleased with the speed and quality that they were able to deliver. We are in the process of refreshing our content on our website and the Webtec team has been very responsive and affordable! We would recommend them highly.”
Betsy RomeriGoogle · client since 2019
“I had a great experience working with Webtec. The team was knowledgeable, responsive, and professional throughout the entire process. They took the time to understand my business needs and created a website that exceeded my expectations. Good job guys!”
BEvelinaBark · client since 2023
“Webtec took the time to listen and understand what my business was truly about and came up with the creative solutions to help me showcase it.”
Rita GubalisGoogle · client since 2021
“Webtec is fantastic and you should hire them. Over the years, we have worked with many companies - and many of them good at what they do. The thing that really separates Webtec from others however is that Webtec really knows how to anticipate the needs of their clients, and then provides the necessary support needed - such that it always looks like magic.”
Daniel DroiletGoogle · client since 2021
“Been a webtec client for a while now and so far they're the best in what they do, they redesigned my website, improved my seo which has skyrocketed traffic to the website...I highly recommend their services.”
Nassim JokoGoogle · client since 2020
“Extremely professional team-- very consultative on how to develop a modern web interface. Excellent support for design and graphics. Met each timeline and was very responsive to edits and updates.”
Pat FlanaganDesignRush
“We are a small non-profit but Webtec design has treated us like a fortune 500 Company. Always responding promptly to any needs that may arise along with top notch customer service and sales.”
BJay SBark · client since 2023
“Great support and experience from these guys. I was apprehensive about using a web developer, but they proved me wrong. They continue to support me with any website requests and they resolve things within 24 hours, which is great for a business like mine.”
Moeed AminGoogle · client since 2019
“Wow, just wow! I am so impressed with WebTec's work on my website redesign. They took my vision and turned it into a stunning reality. The team was communicative, creative, and incredibly professional.”
BWilliam TBark · client since 2022
“We have used Webtec to build and maintain our website. We couldn't be more pleased with the speed and quality that they were able to deliver. We are in the process of refreshing our content on our website and the Webtec team has been very responsive and affordable! We would recommend them highly.”
Betsy RomeriGoogle · client since 2019
“I had a great experience working with Webtec. The team was knowledgeable, responsive, and professional throughout the entire process. They took the time to understand my business needs and created a website that exceeded my expectations. Good job guys!”
BEvelinaBark · client since 2023
“Webtec took the time to listen and understand what my business was truly about and came up with the creative solutions to help me showcase it.”
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