How we work
We love building this. We deliver.
Professional work, support on every line and a clear path when something goes wrong. However the month goes, we have got you covered.
- 1. Professional
- 2. Supported
- 3. Resolved
01 · PROFESSIONAL
The work is done like it matters, because it does.
You are trusting us with your website, your search results and your customers. Here is how we treat that.
- 01
We research first
Your market, your customers and the rules you work under, before we recommend anything.
- 02
We write it down
A UX and SEO Blueprint sets out the pages, the structure and the order we build in. Nothing is guesswork.
- 03
We check our work
A project manager on every account, and quality assurance before anything reaches you.
- 04
We report in plain English
One report a month, tied to calls, bookings and customers, not to jargon.
- 05
We tell you what not to buy
If a service is not worth it yet, we say so before you spend a cent.
- 06
We show our sources
Every claim in our research cites where it came from. If we cannot prove it, we cut it.
OUR WORK ETHIC
Five habits you can check us on.
We believe in this work, and we deliver results for our clients. These habits are how.
Receipts
You see what we did, why, and what it changed. Every month.
Before and after
Tests and fixes come with a record of how things looked before.
Sundays count
When a client site breaks, nobody checks the calendar first.
Name on it
Every piece of work has a person who stands behind it.
Say it early
Bad news gets shorter and easier to fix the sooner you share it.
02 · SUPPORT
Several lines to us, so you are never waiting alone.
Every account has people on it, and places to go. Whoever you reach first makes sure it gets to the right person.
- 1
Your growth manager
Your number one contact: the plan, the monthly meeting and honest advice.
- 2
Your project manager
Every account has one. Timelines, requests and what happens next.
- 3
The specialist on your work
The SEO, ads, website, copy or brand person doing the job, reachable through your project manager.
- 4
Our support team
For requests, billing and how-do-I questions. Or search the help centre at any time.
03 · RESOLUTION
When something goes wrong, you will know exactly what happens.
Things go wrong in every business. What matters is the next hour. Pick a step.
Step 1 · Any line
You tell us
Message your growth manager, your project manager or support. You never need to know who should handle it. Whoever hears it owns getting it to the right person.
We do not blame
Not the platform, not the client, not an algorithm update. We explain what happened and what we will do.
We do not hide bad months
If results dip, your report says so, with the cause and the plan.
We do not disappear
The person who built it stays reachable after it ships.
IN THEIR WORDS
What clients say about working with us.
Real reviews, quoted as written.
“Great support and experience from these guys. I was apprehensive about using a web developer, but they proved me wrong.”
“Extremely professional team-- very consultative on how to develop a modern web interface. Excellent support for design and graphics.”
“We are a small non-profit but Webtec design has treated us like a fortune 500 Company. Always responding promptly to any needs that may arise along with top notch customer service and sales.”
