Terms & Conditions
These terms are applied between Webtec International AB (“Webtec”) 559384-3930 and the buyer of Webtec’s products (“The Customer”). The terms and conditions apply to the Customer’s order of the Product (defined below) and together with the submitted quotation, constitute the agreement between Webtec and the Customer. In the event of conflicting information between the submitted quotation and the general terms and conditions, the offer shall prevail.
By using the services provided by Webtec, you affirm that you have read, understood, and accepted these terms and conditions. If you have any questions or concerns, please contact us before signing the contract. If you do not agree to these terms, please do not use our services.
By “Product” we mean website, SEO, AEO, A/B testing, or other digital marketing services, according to the submitted quotation. Any other services, additions, or inquiries in addition to what can be found on the Customer’s current website or is stated in “Other notes” are considered as inquiries and will be offered by Webtec.
Before the project begins, Webtec will conduct an onboarding meeting (the “Onboarding Meeting”) with the Customer. The purpose of the Onboarding Meeting is to present a project structure that will serve as the foundation for the remainder of the project.
During the Onboarding Meeting, Webtec will display the design of the Product through a web meeting. It is important to note that this initial design may be subject to modifications and revisions throughout the course of the project, contingent upon mutually agreed-upon terms and conditions established during the project’s progression.
If you book an onboarding meeting or any other meeting with us and do not show up without letting us know in advance, we will charge you $200 for the time we spent preparing and waiting for you.
If your website includes multiple languages, we will install the necessary translation plugin and adjust the design to support those languages. However:
- Translation Quality: You are responsible for providing and proofreading all non-English content. We do not include translation editing or localization in our standard packages.
- Language Variations: For languages like Spanish, where regional differences exist, you must provide the correct version for your audience.
- Revisions: Excessive edits to translated content (e.g., many comments after implementation) may require additional hours and incur extra charges.
Please ensure all translations are reviewed before final delivery to avoid delays or added costs.
The Customer is responsible for, and warrants, that the data and materials provided by the Customer to Webtec are accurate and do not infringe on third-party intellectual property rights. Webtec is solely responsible for images provided by Webtec.
The project begins when both Webtec and the Customer sign the offer submitted by Webtec, or such other date as stated in the signed offer. Before signing, the Customer is entitled to request additional functionality and/or content that is not present in the Customer’s current website at the time of signing the agreement.
The customer is assigned a project manager who will be available and helpful throughout the implementation of the project. The project manager is the Customer’s contact person to answer any questions and receive material. The project manager will during the project plan one or several meetings with the Customer where the Product will be displayed. The project manager determines what is reasonable in terms of the number of meetings, and they will work with the customer to schedule and coordinate these meetings.
The customer may supply Webtec with various forms of content, including but not limited to pictures, texts, and other relevant materials (“Customer material”). Alternatively, Webtec will utilize the content present on the Customer’s existing website, in addition to utilizing royalty-free images sourced from image databases.
The Customer can communicate design changes to the Product during the project. These requested changes are to be sent to the Customer’s dedicated project manager through Basecamp, MarkUp, or via email. Should the Customer request additional functionality or content outside of what can be found in the Customer’s current website or what is specified in the agreement, then these requests are regarded as additional orders and will be offered by Webtec.
Customer-requested design decisions, revisions, layout changes, content placement, styling preferences, or similar instructions shall be deemed to have been made under the Customer’s direction and responsibility. Webtec shall not be liable for any reduction in visual appeal, user experience, conversion performance, branding consistency, or commercial performance resulting from implementing the Customer’s requested changes, provided such changes were requested or approved by the Customer.
Where the Customer requests modifications that replace, remove, or alter previously approved work, the Customer acknowledges that such modifications are made at the Customer’s own request and shall not constitute evidence that the previous work was defective, incomplete, or not delivered in accordance with the Agreement.
Repeated requests to reverse previously approved changes, revisit earlier design decisions, or repeatedly redesign the same elements may be treated as additional work at Webtec’s standard hourly rate.
If the project takes longer than 90 days, goes through more than 3 revisions, or exceeds the set number of hours calculated by dividing the contract price by $/€/£139, we will charge an extra $/€/£139 per hour for any additional work. This starts from when the contract is signed, as long as we give you the first draft within 30 days of starting.
If we take more than 30 days to deliver the first draft, then the extra charges apply after 60 days or 3 revisions from when you get the draft. The set number of hours before extra charges, calculated by dividing the contract price by $/€/£139 hasn’t changed in this scenario.
These extra charges on top of the contract price, will apply no matter if the delays are because of mistakes on our end or if you need more time to review the work. The reason for this policy is to prevent the project from dragging on too long or getting stuck and also in cases involving comprehensive and detailed web development work.
Currency is determined by the customer’s (or company’s) country.
The Customer can, at any time after delivery is complete, contact Webtec via Basecamp or through our support email ([email protected]) with requests for additional changes or work. These requests will be regarded as requests for a price quote and will be quoted by Webtec via Basecamp or our support email. All additional work will be billed either at Webtec’s standard hourly rate or based on a mutually agreed fixed price, and no work will commence without the Customer’s prior approval of the quote.
Webtec is a separate entity from any platform it utilizes, including but not limited to WordPress (Automattic Inc), Shopify (Shopify Inc), Facebook (Meta Platforms, Inc), Google (Google LLC), Hostinger (Hostinger International, Ltd), Basecamp (37signals), Stripe (Stripe, Inc), MarkUp (MarkUp Inc), and others. Consequently, Webtec cannot be held accountable for any issues or restrictions arising from the platforms or the actions of their partners or suppliers.
If the Customer, or any third party authorized by the Customer, makes unauthorized modifications, edits, or changes to the website’s back-end, code, database, or visual layout during or after the development phase, Webtec shall bear no responsibility for any resulting bugs, visual distortions, performance drops, or site crashes. Repairing or reversing unauthorized modifications will be billed as additional work at Webtec’s standard hourly rate.
Webtec is responsible for finding a suitable hosting solution and connecting the Customer’s domain to the Product unless otherwise stated in the contract. The Customer is responsible for providing Webtec with any needed information or login credentials needed to deploy the website and connect the domain.
Webtec utilizes the achieved milestones to initiate debit transactions on the Customer’s credit card. The Customer’s card is automatically charged accordingly. Each milestone represents a specific percentage of the total project price: Milestone 1 accounts for 20%, Milestone 2 for 30%, Milestone 3 for 30%, Milestone 4 for 10%, and Milestone 5 for 10%.
By accepting these Terms and beginning work with Webtec, the Customer agrees that all payments made toward achieved milestones are strictly non-refundable for work and labor performed. Tthe Customer explicitly acknowledges and agrees that the payment for each milestone, or the act of progressing to a subsequent milestone/phase, constitutes irrevocable final acceptance of all work completed up to that point, provided that the Customer has been given a reasonable opportunity to review and report any material defects.
Furthermore, the Customer shall be deemed to have fully approved and accepted each milestone upon the automated processing of the milestone payment via credit card, or if the Customer fails to object in writing within seven (7) days of a milestone notification, or upon accessing and/or using the deliverables of that phase. Retroactive claims, “service not as described” disputes, or chargebacks regarding approved, passed, or deemed-accepted milestones shall be null and void.
Acceptance of a milestone confirms that the Customer has had a reasonable opportunity to inspect the work completed for that phase and acknowledges that any later disagreement regarding aesthetic preferences, subjective design opinions, or subsequent change of business strategy shall not invalidate such acceptance.
- Milestone 1 should be paid a maximum of seven (7) days after the Onboarding meeting.
- Milestone 2 should be paid a maximum of seven (7) days after they’ve been sent the First Draft.
- Milestone 3 should be paid a maximum of seven (7) days after entering the feedback phase, and the first feedback came in.
- Milestone 4 should be paid a maximum of seven (7) days after the Optimization phase.
- Milestone 5 should be paid a maximum of seven (7) days after the website is live.
Any subsequent revisions, redesigns, additional requests, or modifications requested by the Customer shall not invalidate, reopen, or revoke the Customer’s prior acceptance of any completed milestone. Each milestone shall remain separately accepted and finally approved.
The website subscription is based on a mandatory minimum twelve (12) month term, comprising an initial 6-month build phase followed by a 6-month optimization phase. In the event that the Customer chooses to terminate the website subscription prematurely before completing the 12-month term, or if the payment method is declined/inactive for more than 45 consecutive days (which shall be deemed an automatic notification of cancellation), the Customer is strictly obliged to settle the remaining dues of the 12-month subscription term in full, along with a mandatory early termination/buyout fee equivalent to three (3) months of the subscription value (or a minimum of $1000). The total final balance will be calculated by adding the 3-month buyout fee to the remaining unpaid balance of the 12-month term, deducting any payments already made. You must pay this final balance in full within 30 days from the date of cancellation or notification. Please be aware that all payments made towards your subscription and project milestones are final and strictly non-refundable.
If a payment declined by the card provider is not resolved within twenty-four (24) hours, a fee of fifty dollars ($50) will be applied to cover the involvement of our finance team in resolving the issue. This fee will be charged automatically once the payment remains outstanding beyond the stated timeframe.
Customers paying via monthly installments acknowledge that Webtec retains full ownership of the website and all associated materials until payment is received in full. During this period:
- The website must remain hosted on Webtec’s servers.
- It cannot be transferred, duplicated, or migrated to any other server or party without Webtec’s prior written consent.
- Any breach of this clause may result in immediate suspension or removal of the website, and legal action may be taken to protect Webtec’s intellectual property and recover any losses incurred.
In addition, if Webtec has reasonable grounds to believe that the Customer is attempting to avoid or delay fulfilling the full contract amount, Webtec reserves the right to accelerate payment and immediately charge the Customer the remaining balance of the contract in full. In such cases, the installment plan will be terminated, and the outstanding balance shall become due immediately.
This clause ensures that all payments are completed before ownership is transferred to the Customer
The Customer must notify Webtec in writing of any objections to a charge/invoice within seven (7) days from the charge/invoice date. If no objection is received within this period, the charge/invoice shall be deemed accepted and approved by the Customer.
A) Business Package Subscription
The Business Package provides ongoing support (Max 10h/month) and protection for your website against internet security threats. This service includes continuous updates of the Product’s plugins to the most recent version.
B) The monthly subscription fee for the Business Package will be determined by the currency in which your project was paid:
GBP (£): £199
USD ($): $199
EUR (€): €199
SEK (kr): 1990 SEK
We will charge the monthly fee to the payment method provided during the project payment process. If no valid card information is on file, the subscription charges will be invoiced to the Customer using the contact information provided during the project.
C) Subscription Activation
The Business Package subscription will be activated automatically upon project completion, ensuring your website continues to benefit from ongoing support and security measures.
By utilizing the Business Package, you acknowledge and agree to the applicable monthly subscription charges based on the currency of your project payment.
By continuing to use our services and the Business Package, you accept the terms and pricing as described herein.
D) Price adjustments
To ensure we can continue delivering the excellent service you expect, package rates will be adjusted annually by 8% (Minimum $20 and maximum $80), effective January 1st each year, if our partnership continues on a month-to-month basis. This adjustment reflects increasing business costs and inflation, allowing us to maintain the quality of our work and invest in improvements that benefit you. By keeping this policy clear and consistent, we aim to provide transparency and give you ample time to plan for any changes. We’re committed to ensuring that the value of our service always exceeds your investment.
E) Website Upgrade Program
Webtec continuously improves the websites of customers who remain on active monthly service plans. As part of this commitment, eligible customers may receive periodic website upgrades according to the terms below.
1. Website Refresh (After 12 Months)
Customers who have maintained an active subscription with continuous monthly payments for twelve (12) months may request a Website Refresh. A Website Refresh includes design updates, layout improvements, and modernization of the existing website to maintain performance and visual standards. If the Customer chooses to proceed with a Website Refresh, the subscription will renew for a new minimum term of twelve (12) months starting from the date the refresh work begins.
2. Complete Website Rebuild (After 24 Months)
Customers who have maintained an active subscription with continuous monthly payments for twenty-four (24) months may request a Complete Website Rebuild. A Complete Website Rebuild includes rebuilding the website using Webtec’s current design standards, technology stack, and performance optimizations. If the Customer chooses to proceed with a Complete Website Rebuild, the subscription will renew for a new minimum term of twelve (12) months starting from the date the rebuild project begins.
3. Scope
Upgrade work includes standard design and performance improvements. Additional features, integrations, advanced development, or additional content creation may require additional fees.
During the Optimization Phase, Webtec will perform reasonable improvements, optimizations, bug fixes, conversion improvements, content updates, and minor design enhancements. The Optimization Phase does not include complete redesigns, new functionality, new page structures, custom software development, or work outside the original project scope unless otherwise agreed in writing.
A) If the Customer wishes to make a complaint regarding errors or deficiencies in the execution of the project, the Customer shall do so via Basecamp or email within a reasonable time after the errors or deficiencies were discovered. Complaints do not relieve the Customer of liability to pay for the project carried out.
B) Reducing the project’s price is strictly prohibited, particularly when the Customer alleges that Webtec has failed to meet the anticipated timeframe or expected quality. Webtec has not agreed to any specific completion timeline or quality standards; Webtec merely offers estimated durations and project quality levels.
In the event the Customer fails to provide Webtec with feedback for more than twenty-one (21) days in a row, Webtec has the right to charge or invoice the Customer the next Milestone, according to bullet 13 in this document, up to the entire amount (100%) that the order refers to. This policy maintains its consistency in execution, disregarding any payment terms other than the Milestones, even if they are specified in the contract.
The customer then has another six (6) months to contact Webtec to resume the project. Otherwise, Webtec will deliver the Product as far as it can be completed. In connection with this, the project is terminated, and Webtec no longer has any responsibility for completing the Product.
If, due to the Customer’s failure to provide feedback for more than twenty-one (21) days in a row and, Webtec is unable to collect payments as agreed upon, the project will be forwarded to our Collections Agency and, our Lawyer firm. The Customer shall be responsible for any additional fees, costs, legal expenses, or other expenses associated with the collections process and/or the project.
A customer can only cancel or pause a project if they have made payments up to the current milestone their project is at (according to bullet 13 in this document). If the project is cancelled before reaching Milestone 2, a minimum termination/pause fee equivalent to Milestone 2 (50% of the total project cost) shall apply to cover allocated resources, as further detailed in Section 18. Furthermore, Webtec reserves the right to immediately lock, suspend, or take offline the website and any associated deliverables if the Customer breaches any of these Terms and Conditions or if payment obligations are unfulfilled. To officially cancel a website project you need to submit written notice in advance to Webtec via our support email ([email protected]) or Basecamp. In addition, if the project is cancelled and has the Monthly payment plan, the Customer agrees to pay for all hours worked up to the date of cancellation, or settle the remaining contract balance and buyout terms pursuant to Section 13.2, whichever is applicable.
A) To cancel any recurring services, including but not limited to SEO, Advertising, or Business packages (excluding the mandatory 12-month website subscription term and buyout conditions detailed in Section 13.2), you must provide a minimum of two (2) months’ written notice in advance. This notice should be submitted in writing to Webtec via our support email ([email protected]) or Basecamp. The two-month notice period is intended to ensure a smooth transition and allow for the necessary adjustments in our service arrangements. Failure to provide the requisite notice may result in continued billing for the services during the notice period. After the notice period has elapsed, your recurring services will be terminated, and no further charges will be incurred. Webtec reserves the right to terminate the agreement immediately if the Customer breaches any of these Terms and Conditions.
By signing this contract, you acknowledge and agree that we will allocate specific resources to your project immediately upon execution of this agreement. To secure these resources, an initial payment of twenty percent (20%) of the total project cost is required within seven (7) days of signing this contract.
If you decide to cancel the project within seven (7) days of the signing date, it will be considered a termination of the contract. Due to the commitment of resources and scheduling, you will be liable for fifty percent (50%) of the total project cost as compensation for the early termination.
If, at any point after commencement, you request to pause the project for any reason, you agree to pay at least fifty percent (50%) of the total project cost as a hold fee to cover resource allocation and scheduling impact. If you refuse to make this payment but still withdraw or pause the project, we reserve the right to charge up to fifty percent (50%) of the total project cost as security compensation. This liability applies regardless of payment method, including but not limited to bank transfer, credit card, installment plans, or any alternative arrangements.
In the event of non-payment, we reserve the right to engage a collections agency and pursue legal action to recover the owed amounts.
A) Please note that refunds will not be provided for services and milestones deemed as delivered or accepted in accordance with Section 13.1 of this Agreement. Services and project phases are considered officially delivered upon completion of the respective milestone, the expiration of the seven (7) day review period without written objection, or the automated credit card processing of the milestone payment. Webtec’s records regarding project progression and milestone completion shall serve as conclusive evidence of service delivery. Should you have any concerns about the quality or delivery of our services, we encourage you to communicate them to us promptly via Basecamp or support email. However, milestones and services officially approved, passed, or deemed-accepted under these Terms shall not be eligible for refunds or chargebacks.
A) Webtec is responsible for any damage caused to the Customer through errors or negligence in the execution of the project up to the amount paid by the Customer for the project. Webtec is never liable for any damages arising from incorrect or incomplete information provided by the Customer. Webtec is not responsible for any loss of profit or income, or other indirect damage or consequential damage. The customer shall keep Webtec harmless from claims from third parties regarding materials provided by the Customer.
B) By using/buying Webtec’s services, you acknowledge and agree that Webtec cannot be held responsible for any drop in performance in any way, especially if certain critical elements in the website’s back end, hidden subpages, or blog posts were not disclosed to us before the contract was signed. The pricing for our services is solely based on the information available at the time of contract signing, and any undisclosed elements or subsequent changes to the website structure may result in additional charges, subject to reevaluation and adjustment of the contract terms and pricing. You understand that the contract’s terms and conditions are contingent on the information provided to us at the outset, and we cannot take responsibility for what we were not made aware of.
C) Scope Feasibility Clause “All projects are subject to a feasibility review. If, during the course of the review or project execution, it is determined that the requested scope of work is not technically viable or exceeds the agreed-upon capabilities, Webtec reserves the right to cancel the project. In such cases, Webtec will communicate the findings to the Customer and may offer a resolution such as a refund, as outlined in our Refund Policy. However, Webtec shall not be held liable for any perceived loss of time, opportunities, or business as a result of the cancellation.
D) Webtec is not responsible for covering any costs, fees, or charges incurred from third-party services, products, or platforms that may be required during the execution of the project or as part of the final deliverable. This includes, but is not limited to, hosting fees, domain registrations, third-party plugins or extensions, API integration costs, advertising expenses, platform service fees, or any other costs associated with the project. The Customer acknowledges that they are solely responsible for any third-party expenses, regardless of whether these services were recommended by Webtec or chosen independently by the Customer.
A) All rights to all intellectual property rights that Webtec creates within the framework of the project accrue to the Customer. The customer does not receive the right to Webtec’s intangible assets or business secrets other than as stated in the agreement. Furthermore, the Customer does not receive any rights to intellectual property rights created outside the scope of the project, or which were already owned by Webtec before the project began.
B) Webtec reserves the right to link to and from the Customer’s website for promotional, portfolio, or other relevant purposes.
Webtec may process personal data in relation to the Customer’s representatives in connection with the project’s implementation in order to be able to fulfill the agreement. It’s important to note that the information referred to in this agreement can encompass any type of data or material shared by the customer with Webtec, or any information that is publicly accessible about the customer. The customer is responsible for ensuring that all its representatives whose information is submitted to Webtec have read and approved Webtec’s personal data policy for customer contacts. For some personal data that Webtec processes in connection with the project’s execution, the Customer is the personal data controller and Webtec personal data assistant.
The parties undertake, without limitation in time, to not disclose to third parties confidential information regarding the activities of each party. In this provision, “confidential information” means any task – technical, commercial, or other – regardless of whether the information is documented or not, with the exception of information that is or becomes generally known or which has come or comes to public knowledge other than through the breach of this provision by a party.
We require that all complaints, inquiries, or concerns regarding our services be exclusively communicated through Basecamp or through our support-email ([email protected]). These channels have been established as our primary means of efficient and direct communication with our clients, ensuring that we can promptly and effectively address any issues. Please be advised that the use of bank transactions or financial institutions for dispute resolution or communication is strongly discouraged and will not be considered a valid or efficient method of contact. Utilizing Basecamp or email guarantees clear and documented communication, enabling us to expedite the resolution process and provide you with the most efficient service experience possible.
A) Before initiating any payment dispute or requesting a chargeback through a financial institution, the Customer agrees to notify Webtec in writing and allow Webtec a reasonable opportunity to investigate and resolve the matter in good faith. Nothing in this clause limits any mandatory rights available to the Customer under applicable law or payment card network rules.
B) In the event of a payment dispute, the Customer shall first notify Webtec in writing, specifying the nature of the dispute. Webtec shall have 30 days to investigate and respond to the dispute.
C) If Webtec determines, in its sole discretion, that the payment dispute is valid, Webtec may issue a refund or credit to the Customer’s account as appropriate.
The Customer acknowledges that a substantial portion of the project price represents professional labor, planning, consultation, design, development, optimization, project management, and related professional services performed progressively throughout the project.
Because these services consist primarily of professional time and expertise rather than returnable physical goods, they cannot be returned once performed.
The Customer further acknowledges that initiating an unauthorized, fraudulent, or bad-faith chargeback after such services have been delivered, accepted, or deemed accepted under this Agreement constitutes a material breach of this Agreement.
Where legally permitted, Webtec may immediately suspend ongoing services, disable access to deliverables not yet transferred, accelerate any outstanding payment obligations under this Agreement, and recover all reasonable collection costs, chargeback fees, legal fees, and other damages resulting from such breach.
Nothing in this provision limits the Customer’s statutory rights or any rights available under applicable law or payment card network rules.
For the avoidance of doubt, project records including Basecamp activity logs, time records, project management history, revision requests, emails, meeting records, milestone approvals, and website deployment records may be relied upon as evidence that services were performed and delivered.
Customer feedback, requested revisions, approvals, comments, change requests, or participation in meetings constitute objective evidence that the Customer actively reviewed and participated in the project and may be relied upon as evidence that services were continuously provided.
In the event that the Customer is a legal entity (e.g., limited company) and that entity is dissolved, liquidated, declared inactive, or otherwise ceases operations for any reason, the individual(s) who signed this agreement on behalf of the Customer shall be deemed personally liable, jointly and severally, for all outstanding payments and obligations under this agreement. This includes, but is not limited to, any remaining milestone payments, termination fees, subscription dues, collections-related costs, or other fees accrued as per the terms of this agreement. This clause ensures continuity of payment responsibility and shall survive the dissolution or termination of the Customer’s business entity.
Swedish law, without the application of its conflict of laws rules, shall apply to the agreement. Disputes arising in connection with the agreement shall be settled by a public court in Sweden, where Webtec is based.
A) Neither party shall be held liable for any failure or delay in fulfilling or performing any term of this agreement when such failure or delay is caused by conditions beyond the reasonable control of the affected party, including but not limited to acts of God, natural disasters, floods, fires, earthquakes, explosions, war, invasion, hostilities (whether war is declared or not), terrorist threats or acts, riots or other civil unrest, epidemics, pandemics, government orders, laws, actions of governmental authorities, national strikes, global internet disruptions, utility failures, or major telecommunication breakdowns (“Force Majeure Event”).
B) The party affected by a Force Majeure Event shall promptly notify the other party in writing within a reasonable timeframe, stating the nature of the event and its expected duration.
C) During the continuance of a Force Majeure Event, the performance of the affected obligations shall be temporarily suspended. If a Force Majeure Event continues for a consecutive period of more than 60 days, either party may terminate this agreement upon written notice to the other party, without incurring any liability for damages, except that the Customer shall remain obligated to pay for all services rendered and work performed up to the date of the occurrence of the Force Majeure Event.
The parties acknowledge and agree that the specific terms, milestones, payment schedules, and cancellation policies set forth in this Terms have been individually discussed, negotiated, and explicitly agreed upon between Webtec and the Customer prior to the execution of this contract. Furthermore, the Customer explicitly consents to the storage of their credit card information and authorizes Webtec to automatically charge the Customer’s payment card for each milestone, subscription fee, or recurring payment in accordance with the agreed payment schedules, acknowledging that they understand and agree to the recurring billing and cancellation terms.
