Submit a Support Request
Need help with your website? Submit a support request below and our team will review your ticket as soon as possible.
Before submitting your request, please include:
- The page URL where the issue occurs
- A clear description of the problem
- Screenshots or files if applicable
This helps us resolve your request faster.
What happens next
Your request is submitted to our support queue
Our team reviews your ticket
We will follow up if additional details are required
Support Hours
Our team reviews support requests during business hours.Most requests are reviewed within 1 Business Day
Frequently Asked Questions
Do I need to submit a ticket for every request?
Yes — this helps us track and prioritize your request properly so we can respond faster.
Can I just message in Basecamp instead?
You can, but requests sent through chat may get missed or delayed. Submitting a ticket is the fastest and most reliable way to get support.
Where will you respond?
Our Support Team will follow up with you in Basecamp after reviewing your request.
What if my website is down?
Please submit a ticket and mention that your site is down so we can prioritize it immediately.
What should I select for “What do you need help with?"
My website is down
Your site is not accessible or completely offline
Something is not working
Errors, broken pages, forms not submitting
I need to make a small change
Update text, swap images, minor edits
I want to add something new
New page, new section, new feature
I have a question or need help
How to use something, general questions
